Q. Do you accept international orders?
A. Yes, we ship throughout Canada and the U.S.A.

Q. How do I place my orders?
A. You can log on to the website http://www.shibumilife.com; then access your back office and place your order(s).

Q. How do I pay for my order(s)?
A. We currently accept Visa, Master Card and we have Pay Pal available for your convenience.

Q. Do you accept mailed orders?
A. Yes, we certainly do. Mail your order form with certified funds to:

SHIBUMI LIFE, CORP
Att: Order Entry Department
21651 Murray’s Cres.
Langley, BC
V3A 9B2

Note: Money orders & Certified Checks must be in U.S. funds; made payable to Shibumi Life, Corp. Sorry, we do not accept personal or business checks at this time.

Q. When should I expect my order?
A. Your order should be received within 3-10 business days after the order is processed; depending on the shipping method you have chosen.

Q. Do you ship to P.O. boxes in the U.S.?
A. We will ship to P.O. boxes to the U.S. These orders will be shipped Ground through United States Postal Service.

Q. What are the methods of shipping?
A. U.S. order(s) are shipped via Fed-Ex. Canadian order(s) are shipped Canada Post.

Q. What is the cost for shipping and handling?
A. All shipping is calculated on the associate cost of the product(s).

USA - Ground is 8%, 3 Day Air is 10 %, and 2 day air is 15%.
Canadian orders are 10%
There is a $3.00 handling charged applied to each order.

Q. What is the time difference between the different shipping methods?
A. Ground shipping takes approximately 7-10 business days, 3 Day Air takes 4-5 business days, 2 Day Air takes 3-4 business days.

Q. How do you calculate sales tax?
A. Sales tax is always calculated on the Retail cost of the product(s). The taxability and the rate used is based on the zip code/postal code SHIBUMI LIFE, CORP ships the order(s) to.

Q. Is my website a secure site?
A. Absolutely, we use Secure Server Software, which is both the industry standard and the latest software for transmitting personal information online. This software encrypts your personal data, such as your contact or credit card information, allowing you to send information safely and securely, In fact, every page in the checkout uses Secure Socket layer Encryption. This system renders the information unreadable should anyone try to intercept it.

Q. Will my personal information be shared with any third parties?
A. Absolutely not. We have no desire or plan to distribute any of your information to any third party.